First, it is no small player PTC ServicMax can now put on the customer list. ZEISS is one of the world’s leading technology companies in the optical and optoelectronic industry. In its four divisions, Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets, the ZEISS Group last generated an annual turnover of EUR 10 billion (as of September 30, 2023).
The company develops, produces and distributes highly innovative solutions for industrial metrology and quality assurance, microscopy solutions for life sciences and materials research, as well as medical technology solutions for diagnostics and therapy in ophthalmology and microsurgery for its customers. ZEISS also stands for the world’s leading lithography optics, which are used by the chip industry to manufacture semiconductor components. ZEISS-branded products, such as eyeglass lenses, photo lenses and binoculars, are sought-after and trend-setters worldwide.
The sights set on Industry 4.0
With a portfolio focused on future growth areas such as digitization, healthcare and Industry 4.0 and a strong brand, ZEISS helps shape technological progress and advance the world of optics and related fields with its solutions. The basis for the success and the continued continuous expansion of ZEISS technology and market leadership are the continued large investments in research and development. ZEISS invests 15% of its a revenue in research and development work – this high level of expenditure has a long tradition at ZEISS and is also an investment in the future.
Among the positive effects ZEISS expects from the investment in PTC’s ServiceMax technology are opportunities to accelerate time to value, reduce warranty claims and costs due to contract leaks, and win more customers for service contracts and contract extensions. Furthermore, RMA (Return Material Authorization) and workshop processes can be automated and stock levels optimized while customer needs can be met even better.
”Due to our large, global organization with many business areas and our highly complex, innovative and sustainable products, this also presents us with challenges that ServicveMax technology can solve,” says Ronald Fuchs.
End-to-end solution for the sales force
ServiceMax Asset 360 for Salesforce provides a 360-degree view of the installed base, service contracts and asset performance to maximize equipment uptime and reduce maintenance costs. The solution is specially adapted for predictive, prescriptive service models for complex products with a long life cycle. Industries with high-value, mission-critical equipment can accelerate growth and increase profitability by optimizing field service operations. Asset 360 is built on Salesforce standard data objects and leverages the power of the Salesforce platform to extend it with deep asset-related functionality and automation.
ZEISS headquarters are located in Oberkochen, Germany. The sole owner of the parent company, Carl Zeiss AG, is the Carl Zeiss Foundation, one of the largest German foundations for the promotion of science.
